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Dental Clinic Review Reply Pack (5 Scenario Templates)
Future patients read your replies more carefully than the reviews themselves; these templates turn even 1-star attacks into public proof of professionalism while staying privacy-safe.
Works withChatGPTClaudeGemini
prompt
Write 5 Google review reply templates for {clinic_name}, a dental clinic, in a tone that is {brand_tone}. Cover 5 scenarios: a glowing 5-star review, a 5-star rating with no text, a 3-star 'long wait time' complaint, a 1-star angry review about {common_complaint}, and a review praising a specific staff member. Each reply: under 70 words, thanks the reviewer by situation rather than copy-paste, addresses the issue without admitting medical fault or discussing any treatment details publicly, invites offline follow-up via {contact_channel} where appropriate, and signs off warmly from the clinic team. Add a one-line 'what NOT to say' note per template to stay safe on patient privacy.Variables
| Variable | Description | Example |
|---|---|---|
| {clinic_name} | Clinic name | 微笑樹牙醫 |
| {brand_tone} | Brand tone | 溫暖專業、像家庭醫師 |
| {common_complaint} | Common complaint | 覺得收費太高 |
| {contact_channel} | Offline contact channel | 診所 LINE 官方帳號 |
Use case
Dental and clinic managers who freeze every time a negative Google review lands and need a safe, warm reply fast.
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