prompt
Write 5 Google review reply templates for {clinic_name}, a dental clinic, in a tone that is {brand_tone}. Cover 5 scenarios: a glowing 5-star review, a 5-star rating with no text, a 3-star 'long wait time' complaint, a 1-star angry review about {common_complaint}, and a review praising a specific staff member. Each reply: under 70 words, thanks the reviewer by situation rather than copy-paste, addresses the issue without admitting medical fault or discussing any treatment details publicly, invites offline follow-up via {contact_channel} where appropriate, and signs off warmly from the clinic team. Add a one-line 'what NOT to say' note per template to stay safe on patient privacy.變數說明
| 變數 | 說明 | 範例 |
|---|---|---|
| {clinic_name} | 診所名稱 | 微笑樹牙醫 |
| {brand_tone} | 品牌語氣 | 溫暖專業、像家庭醫師 |
| {common_complaint} | 常見客訴主題 | 覺得收費太高 |
| {contact_channel} | 私下聯繫管道 | 診所 LINE 官方帳號 |
使用情境
每次收到 Google 負評就不知道怎麼回的牙醫診所院長或診所小編。
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